Skills & Competencies for Inside Sales Manager

Inside Sales Manager job profile

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JOB SUMMARY for Inside Sales Manager

Oversees the activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls.

JOB RESPONSIBILITIES for Inside Sales Manager

Coordinates closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors. Develops sales strategies and supporting activities, including renewals, special offers, and discounts. Provides appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Trains and coaches staff in selling and relationship-building skills needed to grow and maintain sales pipelines.

Inside Sales Manager SALARY RANGE

BASE 50%
$103,751
TOTAL 50%
$120,756
Job Level
M02
Job Code
SM15000416
Education/Degree
Bachelor's Degree
Reports To
Director

Inside Sales Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Inside Sales Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Inside Sales Manager

1 Job Family Competencies – Outbound Sales Calls
Proficiency Level -4
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective sales principles used in conducting outbound calls.
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Level 2 Behaviors
(Light Experience)
Adheres to call monitoring disclosure in conducting outbound sales calls.
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Level 3 Behaviors
(Moderate Experience)
Executes effective sales techniques to maximize performance in outbound call sales.
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Level 4 Behaviors
(Extensive Experience)
Creates key performance indicators to measure and improve the performance of outbound sales calls.
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Level 5 Behaviors
(Mastery)
Adapts to industry best practices on outbound calling to reach high-value sales targets and exceed quotas.
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2 Job Family Competencies – Cold Calling
Proficiency Level -3
Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Describes the entire process of doing cold calling.
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Level 2 Behaviors
(Light Experience)
Assists in cold-calling campaigns to actively prospect the market.
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Level 3 Behaviors
(Moderate Experience)
Coaches sales development representatives with cold calling templates and techniques.
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Level 4 Behaviors
(Extensive Experience)
Develops overall standard cold calling examples and templates for various situations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of the latest and advanced automation techniques in cold calling.
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3 Inside Sales Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Manager
Proficiency Level - 4
5 Competency for - Inside Sales Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Inside Sales Manager

1 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Cites examples of KPIs applied at individual, team, and organizational levels.
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Level 2 Behaviors
(Light Experience)
Assists in KPI analysis and patterns discovery to support management in decision making.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with related stakeholders to decide cross-functional KPIs.
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Level 4 Behaviors
(Extensive Experience)
Analyses the pros and cons of specific KPI metrics to ascertain the best course of action.
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Level 5 Behaviors
(Mastery)
Builds and updates innovative KPI management tools to optimize KPI selection and implementation processes.
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2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Inside Sales Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Inside Sales Manager
Proficiency Level - 4
5 Competency for - Inside Sales Manager
Proficiency Level - 5

Summary of Inside Sales Manager skills and competencies

There are 0 hard skills for Inside Sales Manager.
12 general skills for Inside Sales Manager, Outbound Sales Calls, Cold Calling, Inside Sales, etc.
12 soft skills for Inside Sales Manager, Key Performance Indicators (KPI), Planning and Organizing, Coordination, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Manager, he or she needs to be skilled in Key Performance Indicators (KPI), be skilled in Planning and Organizing, and be skilled in Coordination.

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